I have a problem when setting up Assignments on the Assignment Configuration form for ITSM 7. I am refering specifically to the Product Categorization menus on this form. For some reason (and this is my problem), if a Product is associated with my Operating Company, it does not show up as a menu choice under product. The only way I can get these products to show up is to associate them to - Global - I opened a ticket with support, but I am not happy about the level of support lately. They told me that I needed to have aliases setup for all my Products in order for it to work. That was a bunch of horse pucky. But, I tried it anyway and it did not work.
Any ideas? Thanks, James Hamilton Business Services Manager The NPD Group Inc. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
