The Products are available on Incident or Problem as expected and for the correct company or - Global - as we expected they would. They show up there fine. I have some configured to be available on incident, and others on Problem. No problems with that. This issue is when we go to configure the assignments on the Assignment Configuration form. The only products that are available on that form are the ones that are associated with - Global - We need to have some of our products restricted to our Operating Company. Thos products are not available on the Assignment Configuration form. Support initially told me that it had to do with the way we imported the Products using the Data Management Tool. I have tested and proven that no matter how a Product is entered, it is not available on the Assignment Configuration form unless it is associated with the - Global - (default) company.
Thanks, James Hamilton Business Services Manager The NPD Group Inc. On Oct 10, 1:30 pm, "Lammey, Peter A." <[EMAIL PROTECTED]> wrote: > The aliases are set automatically if you create the Product using the > Application Administration Console. > By default, an alias of the Product Name is created for all entries in > PCT:ProductCatalog. > > When you tested this to see if you could select the product for a particular > Company where did you test this? In Incident? It may depend on what data > was filled out in the incident or change ticket and based on if the Customer > Company or Support Company were set to. > > Thanks > Peter Lammey > ESPN IT Client Architecture and Automation > 860-766-4761 > > > > -----Original Message----- > From: Action Request System discussion list(ARSList) [mailto:[EMAIL > PROTECTED] On Behalf Of jham36 > Sent: Friday, October 10, 2008 12:24 PM > To: [EMAIL PROTECTED] > Subject: ITSM 7 Assignment Configuration Issue > > I have a problem when setting up Assignments on the Assignment Configuration > form for ITSM 7. > I am refering specifically to the Product Categorization menus on this form. > For some reason (and this is my problem), if a Product is associated with my > Operating Company, it does not show up as a menu choice under product. The > only way I can get these products to show up is to associate them to - Global > - I opened a ticket with support, but I am not happy about the level of > support lately. > They told me that I needed to have aliases setup for all my Products in order > for it to work. > That was a bunch of horse pucky. But, I tried it anyway and it did not work. > > Any ideas? > > Thanks, > James Hamilton > Business Services Manager > The NPD Group Inc. > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgPlatinum > Sponsor:www.rmsportal.comARSlist: "Where the Answers Are" > > Please consider the environment before printing this e-mail. > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > Platinum Sponsor:www.rmsportal.comARSlist: "Where the Answers Are"- Hide > quoted text - > > - Show quoted text - _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
