Remember that the Service target is looking for a change in state. If an Target is met by creating a ticket what business justification is there for having this.
-----Original Message----- From: Timothy Rondeau <[EMAIL PROTECTED]> To: [email protected] Sent: Fri, 17 Oct 2008 1:21 pm Subject: SLA Question Hi All, We are using the SLM module for our SLA's. I noticed on one SLA, it keeps getting stuck 'In Process'. Makes no sense. This SLA is always suppose to be met, just by opening the Incident. Example: Measurement: Start When: 'Reported Date' != $\NULL$ Stop When 1=1 For whatever reason some sit 'In Process'. Anyone seen this issue _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
