The limited tickets not met are due to the stop qualification happening at the same time as the start. See if thee is any other qualification can be used that will always fire after the initial create.
-----Original Message----- From: Timothy Rondeau <[EMAIL PROTECTED]> To: [email protected] Sent: Fri, 17 Oct 2008 1:43 pm Subject: Re: SLA Question ** We have to show that the ticket was created.? It meets the customers SLA.??? It always is meet, but out of 60,000 tickets say, 100 of them were stuck In Process ? From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Roger Justice Sent: Friday, October 17, 2008 2:28 PM To: [email protected] Subject: Re: SLA Question ? ** Remember that the Service target is looking for a change in state. If an Target is met by creating a ticket what business justification is there for having this. -----Original Message----- From: Timothy Rondeau <[EMAIL PROTECTED]> To: [email protected] Sent: Fri, 17 Oct 2008 1:21 pm Subject: SLA Question Hi All, ? We are using the SLM module for our SLA's.? I noticed on one SLA, it keeps getting stuck 'In Process'.? Makes no sense. This SLA is always suppose to be met, just by opening the Incident. ? Example: ? ? Measurement: ? Start When: ? 'Reported Date' != $\NULL$ ? Stop When ? 1=1 ? ? For whatever reason some sit? 'In Process'. ? Anyone seen this issue ? _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" ? McCain or Obama? Stay updated on coverage of the Presidential race while you browse - Download Now! __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
