We have to show that the ticket was created. It meets the customers SLA. It always is meet, but out of 60,000 tickets say, 100 of them were stuck In Process
________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Roger Justice Sent: Friday, October 17, 2008 2:28 PM To: [email protected] Subject: Re: SLA Question ** Remember that the Service target is looking for a change in state. If an Target is met by creating a ticket what business justification is there for having this. -----Original Message----- From: Timothy Rondeau <[EMAIL PROTECTED]> To: [email protected] Sent: Fri, 17 Oct 2008 1:21 pm Subject: SLA Question Hi All, We are using the SLM module for our SLA's. I noticed on one SLA, it keeps getting stuck 'In Process'. Makes no sense. This SLA is always suppose to be met, just by opening the Incident. Example: Measurement: Start When: 'Reported Date' != $\NULL$ Stop When 1=1 For whatever reason some sit 'In Process'. Anyone seen this issue ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org <http://www.arslist.org/> Platinum Sponsor: www.rmsportal.com <http://www.rmsportal.com/> ARSlist: "Where the Answers Are" ________________________________ McCain or Obama? Stay updated on coverage of the Presidential race while you browse - Download Now! <http://pr.atwola.com/promoclk/100000075x1211139166x1200680084/aol?redir =http://toolbar.aol.com/elections/download.html?ncid=emlweusdown00000002 > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
