You can export email templates from the Admin tool. For Incident submission, remember to use the HPD:INC:IncidentInterface_Create form.
Matt > > Hi Team. > > > > Is there any OOTB email template which we can use to create Incidents in > ITSM IM module by just sending an email to the Remedy server? > > > > Just wondering if there are any OOTB templates? > > > > Thanks & Regards, > > Vijayalakshmi > > > > > > ------------------------ > -------------------------------------------------------------------- > This message, including any attachments, contains confidential information > intended for a specific individual and purpose, and is intended for the > addressee only. Any unauthorized disclosure, use, dissemination, copying, > or distribution of this message or any of its attachments or the > information contained in this e-mail, or the taking of any action based on > it, is strictly prohibited. If you are not the intended recipient, please > notify the sender immediately by return e-mail and delete this message. > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
