There are email templates, but be aware that unless the field has public viewing capabilities, the field is not included in the template. You may have to add the fields manually to the template. That is not difficult at all. We have several processes that create a CHG ticket and a few that create an HD ticket.
________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Vijayalakshmi Paulraj Sent: Monday, October 20, 2008 9:17 AM To: [email protected] Subject: Incident creation via Email ** Hi Team. Is there any OOTB email template which we can use to create Incidents in ITSM IM module by just sending an email to the Remedy server? Just wondering if there are any OOTB templates? Thanks & Regards, Vijayalakshmi ------------------------ -------------------------------------------------------------------- This message, including any attachments, contains confidential information intended for a specific individual and purpose, and is intended for the addressee only. Any unauthorized disclosure, use, dissemination, copying, or distribution of this message or any of its attachments or the information contained in this e-mail, or the taking of any action based on it, is strictly prohibited. If you are not the intended recipient, please notify the sender immediately by return e-mail and delete this message. __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
