I have tried from many workstations and all get the same error. I have also tried several printers from my workstation.
-----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of J.T. Shyman Sent: Tuesday, October 21, 2008 2:54 PM To: [email protected] Subject: Re: Business Objects I wonder if the printer driver has something to do with it? Have you tried changing the default printer on the workstation where you are running the report to something like the Microsoft Document Writer? --- J.T. Shyman -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sokol, Brian Sent: Tuesday, October 21, 2008 2:33 PM To: [email protected] Subject: Re: Business Objects Can anyone offer a suggestion? I have tkts open with BMC and BO but I am not getting anywhere. I can pull up a report but get a generic error when I try to print it. I can not even find any kind of error to check. It simply says an error has occurred on the server would you like to view the error information? If I click Yes it just opens another copy of the report. I have been trying to get this resolved for weeks and have run out of ideas. -----Original Message----- From: Sokol, Brian Sent: Thursday, October 02, 2008 9:44 AM To: [email protected] Subject: RE: Business Objects This saga continues with BMC saying this is a Business Objects problem and BO saying it is a BMC problem. By default we are using the DHTML viewer. You are forced to use an activex print control. That is what is failing. The BO server is using SSL and BMC feels that may be causing a problem. The BO support folks were involved in a webex yesterday and here are their thoughts: We just had a call with BO support. Their first reaction was that, since BMC is using their own viewer that's deployed during the installation, they will not support. BO uses the following directory to view the reports D:\BOEIXR2\common\3.5\crystalreportviewer115. During the webex demo they were able to successfully view and print the same PO report through BO Infoview. Anyone out there have any ideas? Here is our environment. Does anyone have a similar setup? BMC claims that all their customers are using BO 11.5. Not sure if that is a true statement. BO Server: Windows server 2003/BO Enterprise 11.5/IIS and New Atlanta. They are using SSL on this server MidTier: Windows Server 2003/MidTier 7.1/IIS and New Atlanta Brian -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rod Harris Sent: Thursday, September 25, 2008 1:27 PM To: [email protected] Subject: Re: Business Objects Hi Brian, You are having quite a saga with this. I don't have the server in front of me right now. I didn't copy everything - just that directory. Sorry I didn't read all of your email. I just saw the error message and jumped in. You have dealt with this message. Maybe try this. I'm using the dynamic HTML viewer and it works well. I don't think it has an activex print function. If you switch your BO system to another viewer maybe this will help. For me changing my viewer preferences does nothing. I think it takes the default from within the BO system itself. Rod ________________________________ From: Action Request System discussion list(ARSList) on behalf of Sokol, Brian Sent: Fri 26/09/2008 1:13 AM To: [email protected] Subject: Re: Business Objects Hi Rod, Yes that is what I did as well. My report would not even load on screen. Now since I copied reportadd.exe over to the C drive the report loads OK. My problem now is it will not print. When you click on the print icon in the report it loads an active x print control and then throws that same error. I think it is still looking in the wrong directory. BMC is saying I should copy the entire BO directory to the C drive. Did you copy all the folders to the C drive? I just copied the one exe and two related DLLs. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rod Harris Sent: Thursday, September 25, 2008 1:03 PM To: [email protected] Subject: Re: Business Objects Hi Brian, Have you got the program C:\Program Files\Business Objects\BusinessObjects Enterprise 11\win32_x86\plugins\desktop\CrystalEnterprise.Report\ReportAdd.exe installed at the location specified? In my case we had BO installed on the D drive so it didn't work and threw the same error you have (from memory). I merely copied this program from the location it was installed in and the other files in the same directory to the specified directory on C. This fixed the issue. I suspect that the integration is hard coded with the default install location. I couldn't find anywhere that I could change this so had to use the workaround above. Rod ________________________________ From: Action Request System discussion list(ARSList) on behalf of Sokol, Brian Sent: Fri 26/09/2008 12:35 AM To: [email protected] Subject: Re: Business Objects ** Joe or anyone out there have you ever seen BO 11.5 work with MidTier 7.1. BO is installed on another server and we are using New Atlanta/IIS and Win Server 2003 on both the Mid Tier and BO servers. Also BO is installed on the D drive which seems to be a problem for some reason. When I try to load the report I get this error message: Failed to process the request!! An unexpected error has occurred com.crystaldecisions.sdk.exception.SDKException$Unexpected: An unexpected error has occurred cause:java.io.IOException: CreateProcess: "C:\Program Files\Business Objects\BusinessObjects Enterprise 11\win32_x86\plugins\desktop\CrystalEnterprise.Report\ReportAdd.exe" -report "C:\Program Files\AR System\ARWebReportViewer\reports\m11c23c11b16\OqdA9Kl2hz53hSWkwCADuwPGOU \POReport.rpt" -newrpt -discard -version 1100 -thumbnail -outfile -token [EMAIL PROTECTED]@_E\TAgWDIea^H87O`75[=9GW<:5jL;kR95PS7WVmI\H_hUei31jJSkfHMQSdmS533 nSamCPhlDSdmS533nSamCPhlD</h3" Business Objects is not installed on the directory that the error message points to and we have BO 11.5 not 11.0. I actually copied the Reportadd.exe and it's two DLLs to a dummy folder I created on the C drive and now the report will render. If I try to print the report I get an error mesage: An error has occurred on the server. Would you like to view the error information? If I click OK another copy of the report loads but this time the BO icons along the top of the screen do not render. Anyone have any ideas? BMC is saying it is a BO bug and wants to close the ticket and my BO techs here are saying that BMC must fix it. I hate being stuck in the middle. Brian ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Thursday, September 18, 2008 10:24 AM To: [email protected] Subject: Re: Business Objects ** Tomcat can be used either as a servelet against another web server like apache or IIS, etc or as a standalone ie performing the function of a web server as well as the servelet engine.. Find out from your web team how that is setup.. Joe ----- Original Message ---- From: "Sokol, Brian" <[EMAIL PROTECTED]> To: [email protected] Sent: Thursday, September 18, 2008 9:15:59 AM Subject: Re: Business Objects ** This server was setup by the Business Objects staff and I have never used Tomcat before so I am not quite sure. The service that is running is Apache Tomcat 5.0.27 if that helps. Is it possible there is no servlet engine? ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Wednesday, September 17, 2008 4:36 PM To: [email protected] Subject: Re: Business Objects ** Are you using Tomcat as a servelet or as a web server? Joe ----- Original Message ---- From: "Sokol, Brian" <[EMAIL PROTECTED]> To: [email protected] Sent: Wednesday, September 17, 2008 4:03:08 PM Subject: Re: Business Objects ** Hi Joe, I just checked the server and the local internet guest account has permissions to the Mid Tier folders. I do not know Tomcat at all so I am flying blind here. The web server is running but the arwebreportviewer will not load. Brian ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Wednesday, September 17, 2008 3:50 PM To: [email protected] Subject: Re: Business Objects ** Brian, I'm asking the obvious - have you checked the permissions to the newly installed BO11 files if these could be read/executed by the user that runs Tomcat? Joe ----- Original Message ---- From: "Sokol, Brian" <[EMAIL PROTECTED]> To: [email protected] Sent: Wednesday, September 17, 2008 9:41:35 AM Subject: Business Objects ** OK after spending some time finally getting Crystal 10 to work with Remedy I was told that they are upgrading to Business Objects 11 Enterprise on a new server. Back to square 1. I installed the ARWebReportViewer but the config screen will not load. I just get the generic blank page can not be displayed message. Tomcat is already installed on the server and the service is running. It is under the BO directory. The midtier installer did not find it during the install so I had to point it to Tomcat. Anyone have anything I can check? This is Midtier 7.1 on Windows server 2003. Brian Sokol Manager, Desktop Services Scholastic Inc. 557 Broadway NY, NY 10012 (212) 343-6494 http://www.Scholastic.com <http://www.scholastic.com/> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" ________________________________________________________________________ ____ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
