It depends how you want to manage your knowledge. If you want to have static word documents be your repository of knowledge then you would simply utilize the legacy data feature of the KM module that allows you to drop them into a folder called "general" that RKM can read and index and be usable in your KM search results.
Alternatively, you convert your legacy data to RKM formatted solutions that can be maintained with an authoring workflow and through the use of KM best practices become more useful and effective knowledge to your organization. -Alan From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Chowdhury, Tauf Sent: Tuesday, October 21, 2008 1:19 PM To: [email protected] Subject: Re: ITSM 7.0.3 -Installing Knowledge Management Module ** So if I have a current system (say word documents that are stored on a web site), how do I import those word docs (and any other file type) into Remedy KM? Tauf Chowdhury | Forest Laboratories, Inc. Sr. Analyst Office: 631.858.7765 _____ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Roger Justice Sent: Tuesday, October 21, 2008 3:13 PM To: [email protected] Subject: Re: ITSM 7.0.3 -Installing Knowledge Management Module ** All of the entries are XML documents that have entries in the KM database to do statistical reporting. -----Original Message----- From: Chowdhury, Tauf <[EMAIL PROTECTED]> To: [email protected] Sent: Tue, 21 Oct 2008 2:04 pm Subject: ITSM 7.0.3 -Installing Knowledge Management Module ** All, Can someone provide best practices on how to import over an existing external knowledge base into the Remedy KM module? Can this be done by view forms into the legacy KB database or is it a complete customization to parse data from the legacy KB to the KM Module? Thanks. Tauf Chowdhury | Forest Laboratories, Inc. Sr. Analyst Informatics Office: 631.858.7765 Mobile:646.483.2779 P Please consider the environment before printing this email _____ This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. __Platinum Sponsor: <http://www.rmsportal.com/> www.rmsportal.com ARSlist: "Where the Answers Are" html___ _____ McCain or Obama? Stay updated on coverage of the Presidential race while you browse - <http://pr.atwola.com/promoclk/100000075x1211139166x1200680084/aol?redir=htt p://toolbar.aol.com/elections/download.html?ncid=emlweusdown00000002> Download Now! __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _____ This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
