We haven't tried from MT but have tried from WUT and LANDesk Process Manager (which shows as "Unidentified Client").
Our problems was that one of our developers was using a non administrator account to build a LPM process in the design tool on his PC and their LANDesk server was trying to connected to Remedy to preform the automation he was designing. Our work around is that he will use the designer from the server but I felt like an idiot when I told him that we could confirm the IP addresses no problem. Jason On Wed, Oct 22, 2008 at 1:44 PM, Opela, Gary L CTR USAF AFMC 72 CS/SCBAH < [EMAIL PROTECTED]> wrote: > You guys are using the client tool and not mid-tier, correct? > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Jason Miller > Sent: Wednesday, October 22, 2008 3:42 PM > To: [email protected] > Subject: Re: IP Conflict no longer captures IP addresses? > > ** Sounds like you are just as surprised as I was yesterday when I told > the user "no problem, I can just look at the logs...". > > Jason > > > On Wed, Oct 22, 2008 at 1:30 PM, Axton <[EMAIL PROTECTED]> wrote: > > > Wow, looking though our logs, there are no IP's either. We are > on > 7.0.1 patch 1 200701111654. Our entries look like this: > > <USER> <TID: 0000000010> <RPC ID: 0005132427> <Queue: Fast> > <Client-RPC: 390620 > <USER: XXXXXXX> /* Wed Oct 22 2008 > 12:43:55.1121 */ IP CONFLICT XXXXXXXX (client-type:Unidentified > Client > - Override allowed) > > SunOS 5.9 > > Axton Grams > > On Wed, Oct 22, 2008 at 3:41 PM, Jason Miller > <[EMAIL PROTECTED]> wrote: > > ** Nope, doing an override does not capture the IP either. Do > your logs > > > capture the IP for an override? What version are you running? > > > > I just looked through our archived logs and the last time an > IP address was > > captured is right before we went from 7.0 no patch to 7.0.01 > patch 6 in > > March. The old logs also show the IP for all of the conflict > entries and > > not just when there was an override. > > > > BTW, this is Windows 2003 with MS SQL 2005. > > > > Jason > > > > On Wed, Oct 22, 2008 at 12:08 PM, Axton > <[EMAIL PROTECTED]> wrote: > >> > >> It should record the old and new ip in the event you perform > an > >> override, not when someone is authenticated without an > override. Is > >> this the case? > >> > >> Axton Grams > >> > >> On Wed, Oct 22, 2008 at 3:02 PM, Jason Miller > <[EMAIL PROTECTED]> > >> wrote: > >> > ** I was trying to troubleshoot an issue with a user > getting an error > >> > that > >> > they were already connected from another machine. I > figured no problem > >> > I > >> > can look at the logs and find the IP address of the already > connected > >> > machine. Our ARS 7.0.01 patch 6 server is not capturing > the the IP > >> > addresses in the aruser.log or arerror.log. I checked our > 7.0 server > >> > (no > >> > patches) and it does capture the IP addresses. > >> > > >> > I search through 7.0.01 and 7.1 documentation but was not > able to find a > >> > references to this change. The closest thing I found was > the section > >> > "IP > >> > address change does not require new login" in the 7.0.01 > Release Notes. > >> > I > >> > am figuring since the IP address is no longer the sole > factor in > >> > rejecting a > >> > connection that the IP was removed from the logs? > >> > > >> > Is the IP address also missing from the logs in ARS 7.1 or > is there a > >> > setting to add the IP address back to the logs? > >> > > >> > Thanks, > >> > Jason > >> > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the > Answers Are" > >> > html___ > >> > >> > >> > ________________________________________________________________________ > _______ > >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > >> Platinum Sponsor: www.rmsportal.com ARSlist: "Where the > Answers Are" > > > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the > Answers Are" > > html___ > > > ________________________________________________________________________ > _______ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers > Are" > > > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
