I think that you can suppress those messages from the logs. Depending on your network setup, your client connections from the Mid-Tier may not be able to stamp the mid-tier. I know that here on my network, my mid-tier connections do not stamp the IP address, rather a randomly generated string of alphanumerical characters. This does cause issues only if someone using the mid-tier does not log out, but just closes the window, then tries to access the system again within 15 minutes.
Thanks, Gary -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jason Miller Sent: Wednesday, October 22, 2008 11:49 PM To: [email protected] Subject: Re: IP Conflict no longer captures IP addresses? ** I experimented with ARS 7.1 no patch tonight and found that the IP address was not logged. One nice surprise was that IP conflicts do not create an entry in the arerror.log any more. I always found it frustrating that IP conflict errors take up the majority of our arerror.log. On Wed, Oct 22, 2008 at 2:29 PM, Jason Miller <[EMAIL PROTECTED]> wrote: We haven't tried from MT but have tried from WUT and LANDesk Process Manager (which shows as "Unidentified Client"). Our problems was that one of our developers was using a non administrator account to build a LPM process in the design tool on his PC and their LANDesk server was trying to connected to Remedy to preform the automation he was designing. Our work around is that he will use the designer from the server but I felt like an idiot when I told him that we could confirm the IP addresses no problem. Jason On Wed, Oct 22, 2008 at 1:44 PM, Opela, Gary L CTR USAF AFMC 72 CS/SCBAH <[EMAIL PROTECTED]> wrote: You guys are using the client tool and not mid-tier, correct? -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jason Miller Sent: Wednesday, October 22, 2008 3:42 PM To: [email protected] Subject: Re: IP Conflict no longer captures IP addresses? ** Sounds like you are just as surprised as I was yesterday when I told the user "no problem, I can just look at the logs...". Jason On Wed, Oct 22, 2008 at 1:30 PM, Axton <[EMAIL PROTECTED]> wrote: Wow, looking though our logs, there are no IP's either. We are on 7.0.1 patch 1 200701111654. Our entries look like this: <USER> <TID: 0000000010> <RPC ID: 0005132427> <Queue: Fast> <Client-RPC: 390620 > <USER: XXXXXXX> /* Wed Oct 22 2008 12:43:55.1121 */ IP CONFLICT XXXXXXXX (client-type:Unidentified Client - Override allowed) SunOS 5.9 Axton Grams On Wed, Oct 22, 2008 at 3:41 PM, Jason Miller <[EMAIL PROTECTED]> wrote: > ** Nope, doing an override does not capture the IP either. Do your logs > capture the IP for an override? What version are you running? > > I just looked through our archived logs and the last time an IP address was > captured is right before we went from 7.0 no patch to 7.0.01 patch 6 in > March. The old logs also show the IP for all of the conflict entries and > not just when there was an override. > > BTW, this is Windows 2003 with MS SQL 2005. > > Jason > > On Wed, Oct 22, 2008 at 12:08 PM, Axton <[EMAIL PROTECTED]> wrote: >> >> It should record the old and new ip in the event you perform an >> override, not when someone is authenticated without an override. Is >> this the case? >> >> Axton Grams >> >> On Wed, Oct 22, 2008 at 3:02 PM, Jason Miller <[EMAIL PROTECTED]> >> wrote: >> > ** I was trying to troubleshoot an issue with a user getting an error >> > that >> > they were already connected from another machine. I figured no problem >> > I >> > can look at the logs and find the IP address of the already connected >> > machine. Our ARS 7.0.01 patch 6 server is not capturing the the IP >> > addresses in the aruser.log or arerror.log. I checked our 7.0 server >> > (no >> > patches) and it does capture the IP addresses. >> > >> > I search through 7.0.01 and 7.1 documentation but was not able to find a >> > references to this change. The closest thing I found was the section >> > "IP >> > address change does not require new login" in the 7.0.01 Release Notes. >> > I >> > am figuring since the IP address is no longer the sole factor in >> > rejecting a >> > connection that the IP was removed from the logs? >> > >> > Is the IP address also missing from the logs in ARS 7.1 or is there a >> > setting to add the IP address back to the logs? >> > >> > Thanks, >> > Jason >> > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" >> > html___ >> >> >> ________________________________________________________________________ _______ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
