Hi Kristina My 2 cents for Profile Status Error on CTM: People
Firstly, when you are trying to push a record into CTM:People, pass a value of "XXXXX" into the field "z1D Action". And On CTM:People, there is a filter named CTM:PPL:GetStatusRulesRead_031 ....Please disable that and copy to a new one and change the run if ( 'Profile Status' != 'DB.Profile Status') AND ( 'z1D Action' != "XXXXX" ) , then you should be good to go. We had a similar problem on our ITSP and then now on ITSM. Thanks Mahesh On Thu, Oct 23, 2008 at 7:01 AM, Kristina Hartman < [EMAIL PROTECTED]> wrote: > Hi. > > Pushing data to CTM:People from AD has turned out to be more complicated > than we thought, too. We are using filters to listen to our staging > form, look up some things and replace values, then push to CTM:People as > needed. We discovered that there are some things AR ESCALATOR can't do > because it's got a 'General Access' role--particularly the Profile > Status. I dunno if it's recommended, but I had to go into the Sys:Status > Transition Rules form to disable a couple of rules to allow General > Access to change the status as we needed it to be changed. You'll know > this is your problem if your logs complain about not having permission.. > There may be another way to accomplish this without changing the rules, > but I'm pretty wet behind the ears myself. > > Anyway, we are pushing all the required fields plus site information > (including street address, etc.), the notification language (so it will > create an AR System User Preference for each individual), the manager's > information, default notification method (alert if no email address), > Access Restrictions, and some other stuff. > > It really came down to watching the logs and chasing each error one by > one, especially the filter logs of the push and what happens on the > people form after you've sent the data. We are still working on getting > our account list in Remedy to accurately reflect AD--I've got the > profile status figured out, now I have to figure out how to delete the > accounts that have been deleted in AD (we're not live yet, so these > accounts are just baggage at the moment--after go live we'll keep them > for some duration before purging them). > > > Kristina > > > -----Original Message----- > From: SPrasad [mailto:[EMAIL PROTECTED] > Sent: Wednesday, October 22, 2008 11:01 PM > Subject: Re: AD and CTM:People > > Hi Kathy, > > My name is SPrasad and i an new to this forum. I really need some help. > Now > I got a requirement from my client. The requirement is we need to send > the > people data from a staging form into V7 CTM:People form. We are getting > this > data into staging form from a View form. And from there I wrote > Escalations > to push that data into the staging form. > > After that I wrote one more Escalation on Push fields action to push > data > into CTM:People from staging form. In the Escalation I have included all > the > required fields. But still nothing is happenning. When I talked to BMC > Customer support they are saying we need to updated something else but > they > are not telling what I need updated or Include in the Escalations. > > Environment: > > ARServer: 7.1.0 Patch 002 > ITSM : V7 > > Could plese somebody help me how to populate the data in the CTM:People > form > from a staging form. And any help would be really appreciated. Thanks. > > Thanks > SPrasad > > > > > -- > View this message in context: > http://www.nabble.com/AD-and-CTM%3APeople-tp17235513p20123594.html > Sent from the ARS (Action Request System) mailing list archive at > Nabble.com. > > ________________________________________________________________________ > _______ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
