Sounds like it may be worth changing the logging group to something else then changing it back to Administrator.
-- Chris Danaceau This e-mail and its attachments are confidential and solely for the intended addressee(s). Do not share or use them without Fannie Mae's approval. If received in error, contact the sender and delete them. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing Sent: Friday, October 24, 2008 8:53 AM To: [email protected] Subject: Re: RANT: Support Finally Got under my skin The funny thing is that if the group is changed, and you are not an explicit member, you can turn on filter logging as an admin, but the filters don't show up in the log. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L CTR USAF AFMC 72 CS/SCBAH Sent: Friday, October 24, 2008 6:32 AM To: [email protected] Subject: Re: RANT: Support Finally Got under my skin I am almost scared to ask this question, Chris, but have you checked in the admin tool under File -> Server Information, Log Files -> Client Side Logging Group to see which group is set there? I don't think that your original issue was with logging, but I just thought that I would point out that it is possible to have a non-admin account perform filter logging. UPDATE: Even with this group changed, my admin account could perform filter logging. Strange.. I could have sworn that before I could not log on my admin account if the logging group was set to an explicit group of which I was not a member. Oh well, maybe I'm just special, at least that's what my Mom always told me. Thanks, Gary Opela, Jr. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing Sent: Thursday, October 23, 2008 9:16 PM To: [email protected] Subject: Re: RANT: Support Finally Got under my skin ** Out of curiosity...what's your problem with client side logging? ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Danaceau, Chris Sent: Thursday, October 23, 2008 5:57 PM To: [email protected] Subject: RANT: Support Finally Got under my skin ** > Can you please re-check the permissions for the user-id that you are using and try the same with the Demo user as well? Same behavior for Demo. The ID I am using is definitely a member of the Administrator group. It is my personal login. If it wasn't in the correct group the client would not permit me to even turn on the client side filter logging. As you can see from my original logs, that is not the case > Kindly let me know in case of any concerns on this. Concerns? My concern is that BMC will extend the time it takes to properly address this issue by having me jump through the hoops of your scripted first level support procedures. I've been working with this product for 7 years. I know how client side logging is supposed to work. -- Chris Danaceau This e-mail and its attachments are confidential and solely for the intended addressee(s). Do not share or use them without Fannie Mae's approval. If received in error, contact the sender and delete them. __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ ________________________________________________________________________ ____ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
