Wouldn't hurt. Typically the Server Side Group dropdown sorts things via Group ID instead of Name...and Admin is group 1, so it's always first on the list...if it's not the first one on the list selected I can see having problems....and if you search on the Group form, sort by Group ID and identify any groups with the same ID with different names, that may also cause you issues.
_____ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Danaceau, Chris Sent: Friday, October 24, 2008 7:27 AM To: [email protected] Subject: Re: RANT: Support Finally Got under my skin ** Worth a look, I guess. This environment was originally a 7.0 ARS upgraded to 7.1. Should I check the group form for this? -- Chris Danaceau This e-mail and its attachments are confidential and solely for the intended addressee(s). Do not share or use them without Fannie Mae's approval. If received in error, contact the sender and delete them. _____ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W Sent: Friday, October 24, 2008 9:25 AM To: [email protected] Subject: Re: RANT: Support Finally Got under my skin ** Sorry to jump in here but ... Are you sure you don't have 2 groups of Administrator? I had that problem after the 6.3.0 to 7.1.0 upgrade. The upgrade added an additional set of groups with different group IDs. I had all sorts of strange things going on until I removed the incorrect (new) groups. It sounds like the server may think the client side group is set as Administrator (the new one). Fred _____ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing Sent: Friday, October 24, 2008 8:00 AM To: [email protected] Subject: Re: RANT: Support Finally Got under my skin That's exactly what I see on my side when I'm an admin, and the client side logging group ISN'T Administrator, and I'm not an explicit member of the group that it is set to. _____ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Danaceau, Chris Sent: Friday, October 24, 2008 6:53 AM To: [email protected] Subject: Re: RANT: Support Finally Got under my skin So first of all my account has administrator permissions. Client side logging group is Administrator. Problem is the only content in the filter log file is a Start note and an End note. Here's the full content for an Incident Submission. <WFLG> /* Wed Oct 22 2008 16:33:32 */ <WFLG> Workflow Trace Log -- ON <WFLG> BMC Remedy User Version 7.1.00 <WFLG> /* Wed Oct 22 2008 16:33:46 */ <WFLG> Workflow Trace Log -- OFF BTW, this only happens on one of my environments. -- Chris Danaceau This e-mail and its attachments are confidential and solely for the intended addressee(s). Do not share or use them without Fannie Mae's approval. If received in error, contact the sender and delete them. _____ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing Sent: Thursday, October 23, 2008 10:16 PM To: [email protected] Subject: Re: RANT: Support Finally Got under my skin Out of curiosity...what's your problem with client side logging? _____ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Danaceau, Chris Sent: Thursday, October 23, 2008 5:57 PM To: [email protected] Subject: RANT: Support Finally Got under my skin > Can you please re-check the permissions for the user-id that you are using and try the same with the Demo user as well? Same behavior for Demo. The ID I am using is definitely a member of the Administrator group. It is my personal login. If it wasn't in the correct group the client would not permit me to even turn on the client side filter logging. As you can see from my original logs, that is not the case > Kindly let me know in case of any concerns on this. Concerns? My concern is that BMC will extend the time it takes to properly address this issue by having me jump through the hoops of your scripted first level support procedures. I've been working with this product for 7 years. I know how client side logging is supposed to work. -- Chris Danaceau This e-mail and its attachments are confidential and solely for the intended addressee(s). Do not share or use them without Fannie Mae's approval. If received in error, contact the sender and delete them. __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
