Hello List,
We are growing with our customer base from Remedy utilization in side ST,
with which our incident and Change support people are growing.
Now we need to estimate the utilization of Helpdesk and Change management
Floating license utilization, so that we could plan what to buy more.
>From our current study of floating license utilization, we can find out that
ARUser license get assigned to the user (profiled APP Support with AR
Floating license) as soon as he logon to Remedy application and remains with
user till he logout from the application. Or License time out can be another
possibility of license release back to license pool. (Please challenge if i
am wrong analyzing)
Now the license utilization and handling of Incident/change management
license in black box for us. Now we have some queries for your quick
expected reply:
1. We couldn't find any OOTB thing that could give me current
Incident/Change management license utilization. Please advice if any.
2. Please suggest when the Remedy allocates Helpdesk/change floating license
to a user:
2.1 When he login?
2.2 When he do Save/Update on helpdesk/change form?
2.3 Does helpdesk/change license remains with user?
2.4 If yes what is the way of releasing and what is the standard
OOTB way of doing(Way Remedy application works)
Please explain how Remedy do the license handelling and how we can manage
better.
Thanks
Best Regards
Manish
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