Hi List, We have two ITSM 7 servers, each one used by different groups of users. However, we would like that when server A is unavailable, its users will be able to connect to server B. This way server B would hold server A data as well as its own data. Server A will just have server A data. In order to do that, we thought about using DSO.
Has anyone configured DSO to synchronize ITSM 7.x servers? I know that a lot of mapping would need to be done in order to have the servers synched (Incident/Problem/Change/SLM/Foundation data). Is there any detailed documentation or mappings from BMC that can be used? I've found a white paper from BMC that describes how to configure ID prefixes to use DSO. However it is not detailed and a whole analysis will be required to know all the forms/fields that need to be mapped/synched. Is it feasible to synch Foundation data? (Remembering that IDs will be different in both servers, since server B is also used by another group of users). For instance, when an incident goes from server A to backup server B, if a field holds the support group ID, in server B the synched support group ID might be different. Or issued like this should not happen? Would DSO be the best approach to achieve this objective? Has anyone implemented another solution to achieve this kind of objective? Thanks, Rudolf _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
