With HD 5.6 when I once had that error and after checking all the checks you mention (use of underscore etc) and encountering the same problem as you, I had contacted Remedy support and it turned out to be a bad report file. They had sent me a patched file and I had to delete the original file from the Reports form and attach the new one they had given and it had worked for me..
In my case it had not worked on any of my client PC's so it was a global problem. If thats the same case with you, you might want to check with Remedy support and see if they can dig up a patched file for you. That you are on an older version might be an issue as I think 5.6 is way out of support but it never hurts to try.. Joe ________________________________ From: Jorge Polo <[EMAIL PROTECTED]> To: [email protected] Sent: Monday, November 10, 2008 4:50:20 PM Subject: ARERR 1658 Error generating Crystal report ** Hello everyone, Only one user has a problem printing a crystal reportfrom a helpdesk case form. Other users can print fine from the same workstation. When the user with the problem signs on to another workstation the problems occurs only for him the other users can print without any problems When a user clicks on a button on the helpdesk form, an active link opens a window type report that prints the case information. How can I view what is happening when Crystal report is getting the data from the server database?. The client has been reinstalled, the ODBC underscore is checked. The user has been deleted from the configuration tables and added again. nothing seems to work. Thank you. Our Environment : Windows Server 2003 - Remedy AR System Server 6.3 - Microsoft SQL-Server 2000 - Helpdesk 5.6 Application Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
