One Idea would be to check the permissions that the user has on the workstation (their actual windows permissions) - do they have enough rights to access the crystal reports drivers and the directory that remedy is trying to write the draft report to .... (just a thought since others can print from the same workstation)
Barb Wagner IBM Global Services 218-828-4135 [EMAIL PROTECTED] Jorge Polo <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" <[email protected]> 11/10/2008 03:50 PM Please respond to [email protected] To [email protected] cc Subject ARERR 1658 Error generating Crystal report ** Hello everyone, Only one user has a problem printing a crystal report from a helpdesk case form. Other users can print fine from the same workstation. When the user with the problem signs on to another workstation the problems occurs only for him the other users can print without any problems When a user clicks on a button on the helpdesk form, an active link opens a window type report that prints the case information. How can I view what is happening when Crystal report is getting the data from the server database?. The client has been reinstalled, the ODBC underscore is checked. The user has been deleted from the configuration tables and added again. nothing seems to work. Thank you. Our Environment : Windows Server 2003 - Remedy AR System Server 6.3 - Microsoft SQL-Server 2000 - Helpdesk 5.6 Application Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
