What box did you change the ip address on? The Remedy server or the Oracle? If it was the oracle, did you update your tnsnames.ora file on the remedy server?
_____ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Koski, David Sent: Tuesday, November 11, 2008 6:58 AM To: arslist@ARSLIST.ORG Subject: IP address change - HELP ** We recently changed the IP address on a new box from a public address to a private address. DNS has been updated, /etc/hosts (linux system), etc. Now ARS won't fire up. Oracle seems to be running fine and we can connect to it via SQL, however ARS seems to be having problems. The startup starts armonitor and arserverd but never starts the email engine or plugins. It doesn't appear the arserverd is fully starting. The TCP port is never opening. After startup the system sits for a while and then comes back with the following errors (Which doesn't seem to make sense, how can TNS time out but then immediately tell me the database is available): Tue Nov 11 08:46:34 2008 390600 : Failure during SQL operation to the database (ARERR 552) Tue Nov 11 08:46:34 2008 ORA-12170: TNS:Connect timeout occurred Tue Nov 11 08:46:49 2008 390600 : SQL database is now available (ARNOTE 592) The listener is running, everything is pointed right (We didn't change anything in the ARS or Oracle configs, just moved the DNS and changed the IPs) and the host firewall (as well as the departmental firewall) so no blocking. Does anyone have a clue? Has anyone seen this? Thanks David __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
