Hi Everyone, This will be our first plunge into the world of Remedy API creation. We have a portal page through a java application that we're going to let our external customers submit Help Tickets on. We'll be using the API to take the info on that portal page and submit to a staging form in Remedy. From there it's all covered with regular filters to create the HT and retrieve all other required field information to complete the record properly. The API will also be retrieving information from various forms for menu type fields and to show open HTs.
My question is: I know I have to create a Remedy User account and from what I've researched I have to give the account admin rights. That makes me very nervous. That means I'll be giving an outside group power within Remedy and they have a history of over utilizing rights. Is there a way for me to limit their 'write' permissions to just that staging form? I haven't used subadmin permissions either. I lead a sheltered life as a one-person shop, all powerful Remedy Queen. Could I create a separate permission group with only that API User in it and give that group change rights on all the fields on the form. Then give the form subadmin rights for that group also. Would that satisfy the API's requirements? The API will be getting information from several forms, does it require more than Read rights to obtain the info. The API will only be submitting to the one staging form. I appreciate your help. Thanks, Susan ARS v7.0.1P3 platform, user, admin Oracle 10g Windows 2003 server API - I provided them with the 7.1 API documentation Susan Palmer Enterprise Remedy Developer and Administrator ShopperTrak RCT Corporation 200 W Monroe St 11th Floor Chicago, IL 60606 Office 312-529-5325 Cell 312-502-7687 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
