Susan, If the Remedy user account in question will ONLY be submitting data, (and searching for data) then it can use a Read or Read-Restricted license.
If you need to create a custom Group and give that group access to the form (visible or hidden should not matter). Next make all the fields that the user will be supplying "Allow Any User to Submit" permissions. Also make the User account a member of the custom group, and any other groups (other than Administrator) that they need to be able to query for the menu data that they will be looking for too. HTH. P.S. ... Why not use the Mid-Tier? -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap.... Pick two. On Thu, Nov 13, 2008 at 10:22 PM, Susan Palmer <[EMAIL PROTECTED]> wrote: > ** > Hi Everyone, > > This will be our first plunge into the world of Remedy API creation. We > have a portal page through a java application that we're going to let our > external customers submit Help Tickets on. We'll be using the API to take > the info on that portal page and submit to a staging form in Remedy. From > there it's all covered with regular filters to create the HT and retrieve > all other required field information to complete the record properly. The > API will also be retrieving information from various forms for menu type > fields and to show open HTs. > > My question is: I know I have to create a Remedy User account and from what > I've researched I have to give the account admin rights. That makes me very > nervous. That means I'll be giving an outside group power within Remedy and > they have a history of over utilizing rights. Is there a way for me to > limit their 'write' permissions to just that staging form? I haven't used > subadmin permissions either. I lead a sheltered life as a one-person shop, > all powerful Remedy Queen. Could I create a separate permission group with > only that API User in it and give that group change rights on all the fields > on the form. Then give the form subadmin rights for that group also. Would > that satisfy the API's requirements? > > The API will be getting information from several forms, does it require more > than Read rights to obtain the info. The API will only be submitting to the > one staging form. > > I appreciate your help. > > Thanks, > Susan > > ARS v7.0.1P3 platform, user, admin > Oracle 10g > Windows 2003 server > API - I provided them with the 7.1 API documentation > > Susan Palmer > Enterprise Remedy Developer and Administrator > ShopperTrak RCT Corporation > 200 W Monroe St 11th Floor > Chicago, IL 60606 > Office 312-529-5325 > Cell 312-502-7687 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
