npeterson, query the views instead. Or look for the Database Guide in the
documentation.

Drew
ERCOT

> I am hoping to user SQL Reporting services to create some Remedy reports,
> however I can not make one bit of sense of the tables in this Database. We
> are using Remedy IT Service Management 7.0 - DB is on SQL server 2005. A
> sample report would just be
>
> count all tickets currently assigned to a specific support group.
>
> I can not find any reference to support groups, open incidents, support
> personnel, etc. Is there some secret or guide on what data is stored
> where?
>
> For the record I am not a remedy guy, I just happen to admin the system
> and
> have been given some reporting requirement that can not be met with the
> integrated reporting tools.
>
> Thanks
> --
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