Thanks for that, for me personally speaking it raises another issue where
%&*% is all this information.  I have only been in my role for about 8
months, l have reached the conculsion that l am missing something.  There is
obviously plenty of information and experience regarding the backend
database, and some other issue, but finding it is another issue althogher. 
My experience so far, is find one bit of information here then another bit
somewhere else, yet very little is documented, in any meaning form.

Sorry for the rant Remedy is an excellent product however even in my short
experience there are things missing.  Not least of all documenation.  Guess
now l have managed to start posting l might be asking some more questions =)
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