Serendipitously, a new white paper was just posted about running ITSM and CMDB in a virtual environment. While, as others have said, support for AR System in a virtual environment wasn't added until AR System 7.0.00, perhaps the white paper will still be of value to you. Type(2)
Product Description Date Link Technical White Paper BMC Remedy Asset Management Application 7.0.03 BMC Remedy Asset Management Application & AR System 7.0.03 BMC Remedy Change Management Application 7.0.03 BMC Remedy Change Management Application & AR System 7.0.03 BMC Remedy Service Desk Application 7.0.03 BMC Remedy Service Desk Application & AR System 7.0.03 Provides guidelines for achieving the best possible performance and scalability with BMC Remedy ITSM and BMC Atrium CMDB solutions in a virtualized environment. November 20, 2008 PDF <http://www.bmc.com/supportu/documents/58/26/95826/95826.pdf> (3) -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mac Rhoades Sent: Friday, November 21, 2008 12:55 PM To: [email protected] Subject: Company wants to use VMWare and SQL 2005 for Remedy 6.3 ** First, my environment: ARS 6.3 ITSM 6.0 (HelpDesk, Asset Management, Change Management) Some Custom Apps SQL Server 2000 IIS I have seen these items may be possible from various previous list emails but wanted to get some current information and advice. 1. My company would like to use more VMWare servers. I have seen that ARS is supported on VMWare but most comments have been that it should not be used in a Production environment, only in a development or test environment. Is that still the recommendation or are there some out there who are using VMWare servers for Remedy production? We currently have a little of 40,000 tickets in the HelpDesk app since February, 2006 and have around 600 customers in the People form. (This info may be useless, but wanted to add it anyway.) 2. We currently have SQL Server 2000 and I have read that some of you may be running ARS 6.3 on SQL Server 2005. Is that the case and if so, are there any issues or gotcha's to watch out for. I am not sure when we will go to 7.x so I have to make these changes if possible with the existing environment. Thanks for your help in this and thanks for existence of this list. Mac Rhoades Sr. Remedy Developer IT Application Development DataPath, Inc. Disclaimer for DataPath This electronic message, together with any attachments, is intended exclusively for the individual or entity to which it is addressed. This communication may contain information that is privileged or confidential and is the intellectual property of the sender. If you are not the named addressee, you are expressly prohibited from reading, printing, retaining, copying, distributing or disseminating this message or any part of it or any attachments or any information contained therein. Doing so may be actionable under state or federal laws. If you have received this message in error, please notify the sender immediately either by phone (866-855-3800) or reply to this e-mail and immediately delete all copies of this message and any attachments. All electronic messages and attachments sent and received are subject to monitoring, reading and archival by DataPath. The recipient of this electronic message is responsible for ensuring that it and any attachments are free from "viruses" or other software or defects that may affect any computer system into which it is received or opened. DataPath accepts no responsibility for any damage that may arise from the receipt or use of this electronic message or any attachments. __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
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