First, my environment:

ARS 6.3

ITSM 6.0 (HelpDesk, Asset Management, Change Management)

Some Custom Apps

SQL Server 2000

IIS

 

I have seen these items may be possible from various previous list
emails but wanted to get some current information and advice. 

1.       My company would like to use more VMWare servers. I have seen
that ARS is supported on VMWare but most comments have been that it
should not be used in a Production environment, only in a development or
test environment. Is that still the recommendation or are there some out
there who are using VMWare servers for Remedy production? We currently
have a little of 40,000 tickets in the HelpDesk app since February, 2006
and have around 600 customers in the People form. (This info may be
useless, but wanted to add it anyway.)

2.       We currently have SQL Server 2000 and I have read that some of
you may be running ARS 6.3 on SQL Server 2005. Is that the case and if
so, are there any issues or gotcha's to watch out for.

 

I am not sure when we will go to 7.x so I have to make these changes if
possible with the existing environment. 

 

Thanks for your help in this and thanks for existence of this list.

 

Mac Rhoades

Sr. Remedy Developer

IT Application Development

DataPath, Inc.

 

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