Sorry. This is for TASKS.
Here's the HPP statuses:
6 7 Enum 1 0 6 Status(Status*)
Enum: --> New, Assigned, Work In Progress, Pending,
Resolved, Closed
Ditto for the actual values
Cheers
Ben
_____
From: Ben Chernys [mailto:[EMAIL PROTECTED]
Sent: November 26, 2008 5:34 PM
To: '[email protected]'
Subject: RE: ITSM Incident Management
I presume you mean HPD:HelpDesk since there was no incident management in 6
# 7 7 Enum R 0 6 Status(Status*)
# Enum: --> Staged - 1000, Assigned - 2000, Pending - 3000,
Work In Progress - 4000, Waiting - 5000, Closed - 6000, Bypassed - 7000
# 6 7 Enum R 0 6 Status(Status*)
# Enum: --> New, Scheduled, WorkInProgress, Pending, Closed
New is 0 the rest go up by 1 in 6
Cheers
Ben Chernys
www.softwaretoolhouse.com
_____
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Chowdhury, Tauf
Sent: November 26, 2008 5:14 PM
To: [email protected]
Subject: ITSM Incident Management
**
Hi everyone,
Can someone tell me the default OOB values for the Status Reason menu drop
down when Status = Resolved for ITSM Incident Management VERSION 6??
Tauf Chowdhury | Forest Laboratories, Inc.
Sr. Analyst
Informatics
Office: 631.858.7765
Mobile:646.483.2779
_____
This e-mail and its attachments may contain Forest Laboratories, Inc.
proprietary information that is privileged, confidential or subject to
copyright belonging to Forest Laboratories, Inc. This e-mail is intended
solely for the use of the individual or entity to which it is addressed. If
you are not the intended recipient of this e-mail, or the employee or agent
responsible for delivering this e-mail to the intended recipient, you are
hereby notified that any dissemination, distribution, copying or action
taken in relation to the contents of and attachments to this e-mail is
strictly prohibited and may be unlawful. If you have received this e-mail in
error, please notify the sender immediately and permanently delete the
original and any copy of this e-mail and any printout.
__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
html___
_______________________________________________________________________________
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
