Yeah that sort of answered my question. I assumed that everything else would be something that any other status reasons would be custom.
Tauf Chowdhury | Forest Laboratories, Inc. Sr. Analyst Office: 631.858.7765 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ron Legters Sent: Wednesday, November 26, 2008 1:11 PM To: [email protected] Subject: Re: ITSM Incident Management ** Except I'm not sure Ben has answered your question. He's given you the 'Status' values for Help Desk, and you asked for 'Status Reasons' when the 'Status' is Resolved. The answer is there aren't any. In version 6, the only status that had 'reasons' was 'Pending', and the field that holds those reasons is just called 'Pending' Thanks, Ron Tools Admin From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Chowdhury, Tauf Sent: Wednesday, November 26, 2008 9:45 AM To: [email protected] Subject: Re: ITSM Incident Management ** Thanks a lot. Yeah I didn't know what the previous version was called. Thanks for your info! Tauf Chowdhury | Forest Laboratories, Inc. Sr. Analyst Office: 631.858.7765 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ben Chernys Sent: Wednesday, November 26, 2008 11:54 AM To: [email protected] Subject: Re: ITSM Incident Management ** Sorry. This is for TASKS. Here's the HPP statuses: 6 7 Enum 1 0 6 Status(Status*) Enum: --> New, Assigned, Work In Progress, Pending, Resolved, Closed Ditto for the actual values Cheers Ben ________________________________ From: Ben Chernys [mailto:[EMAIL PROTECTED] Sent: November 26, 2008 5:34 PM To: '[email protected]' Subject: RE: ITSM Incident Management I presume you mean HPD:HelpDesk since there was no incident management in 6 # 7 7 Enum R 0 6 Status(Status*) # Enum: --> Staged - 1000, Assigned - 2000, Pending - 3000, Work In Progress - 4000, Waiting - 5000, Closed - 6000, Bypassed - 7000 # 6 7 Enum R 0 6 Status(Status*) # Enum: --> New, Scheduled, WorkInProgress, Pending, Closed New is 0 the rest go up by 1 in 6 Cheers Ben Chernys www.softwaretoolhouse.com ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Chowdhury, Tauf Sent: November 26, 2008 5:14 PM To: [email protected] Subject: ITSM Incident Management ** Hi everyone, Can someone tell me the default OOB values for the Status Reason menu drop down when Status = Resolved for ITSM Incident Management VERSION 6?? 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