Thanks a lot. Yeah I didn't know what the previous version was called. Thanks for your info!
Tauf Chowdhury | Forest Laboratories, Inc. Sr. Analyst Office: 631.858.7765 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ben Chernys Sent: Wednesday, November 26, 2008 11:54 AM To: [email protected] Subject: Re: ITSM Incident Management ** Sorry. This is for TASKS. Here's the HPP statuses: 6 7 Enum 1 0 6 Status(Status*) Enum: --> New, Assigned, Work In Progress, Pending, Resolved, Closed Ditto for the actual values Cheers Ben ________________________________ From: Ben Chernys [mailto:[EMAIL PROTECTED] Sent: November 26, 2008 5:34 PM To: '[email protected]' Subject: RE: ITSM Incident Management I presume you mean HPD:HelpDesk since there was no incident management in 6 # 7 7 Enum R 0 6 Status(Status*) # Enum: --> Staged - 1000, Assigned - 2000, Pending - 3000, Work In Progress - 4000, Waiting - 5000, Closed - 6000, Bypassed - 7000 # 6 7 Enum R 0 6 Status(Status*) # Enum: --> New, Scheduled, WorkInProgress, Pending, Closed New is 0 the rest go up by 1 in 6 Cheers Ben Chernys www.softwaretoolhouse.com ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Chowdhury, Tauf Sent: November 26, 2008 5:14 PM To: [email protected] Subject: ITSM Incident Management ** Hi everyone, Can someone tell me the default OOB values for the Status Reason menu drop down when Status = Resolved for ITSM Incident Management VERSION 6?? Tauf Chowdhury | Forest Laboratories, Inc. Sr. Analyst Informatics Office: 631.858.7765 Mobile:646.483.2779 ________________________________ This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ ********************************************************************** This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
