A filter wouldn't work in this case as the z1D_Summary field is display
only.  If users are using mid-tier, have you flushed the cache?

Todd Arner
Great Lakes

-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L CTR USAF AFMC 72
CS/SCBAH
Sent: Thursday, December 04, 2008 8:42 AM
To: [email protected]
Subject: Re: Active Link Error

I would suggest using a filter rather than an active link.

The filter would execute on modify if 'Work Info' = 'DB.Work Info' or by
checking the ztmp field you have.

Filters are better to use than active links if you are trying to enforce
anything.

Thanks,

Gary Opela, Jr.

-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Sergio Tomillero
Sent: Thursday, December 04, 2008 4:47 AM
To: [email protected]
Subject: Re: Active Link Error

Hello Salma,

Have you compared the workflow.log in both cases? Do you appreciate any
significant difference?

If you need to have it resolved soon, a rapid solution for this case
could
be using a filter instead of an active link.

Kind regards,
Sergio Tomillero


Salma wrote:
> 
> Dear All,
> 
> 
> 
> I m trying to create an AL whose task is to throw error message when
user
> tries to Save incident with out updating Work info. We are using ARS
7.0
> and ITSM 7. The strabge thing is this AL is working only on my laptop
for
> all users . When i try from other system this AL is not working , i
mean
> they are able to save with out any error.
> 
> 
> 
> AL Details:
> 
> 
> 
> Execute on: Modify
> 
> Runif :  'z1D_Summary' =  $NULL$
> 
> If Action: error message
> 
> Permission: public
> 
>  
> 
> Please help me .
> 
>  
> 
> Regards,
> 
> Salma
> 
> 

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