Sahfqat What we did to handle this was setup different Service Targets with the different priorities (one Service Target for Critical and High, One Service Target for Medium/Low). Then attached the different Time Segments to the different Service targets. The thing with Time Segments is they apply to the WHOLE Service Target (you picked the Time Segment on Step 2 correct?), not just certain milestones in the service target.
HTH, Matt P. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Shafqat Ayaz Sent: Tuesday, December 09, 2008 12:47 PM To: [email protected] Subject: SLM Business times based on Priority ** Hi All We have two times for the SLA's, for Critical and High it is a 24 hour clock and for Medium and Low it is 8 - 5 Monday to Friday. Although I have defined these segments, but the Medium and Low are still picking up the 24 hour segment. Any ideas how to make this work? thanks for your help shafqat __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
