Yes I have, for Critical and High it is set to 24 hours business time, and for Medium and Low it is set to Business Hours Mon-Fri. but it still picks up the first one for all of them
thanks shafqat --- On Tue, 12/9/08, Ramey, Anne <[EMAIL PROTECTED]> wrote: From: Ramey, Anne <[EMAIL PROTECTED]> Subject: Re: SLM Business times based on Priority To: [email protected] Date: Tuesday, December 9, 2008, 8:24 PM ** Have you selected the segment as "Business Entity" in the first tab of the service targets for Medium and Low? Anne Ramey E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Shafqat Ayaz Sent: Tuesday, December 09, 2008 1:47 PM To: [email protected] Subject: SLM Business times based on Priority ** Hi All We have two times for the SLA's, for Critical and High it is a 24 hour clock and for Medium and Low it is 8 - 5 Monday to Friday. Although I have defined these segments, but the Medium and Low are still picking up the 24 hour segment. Any ideas how to make this work? thanks for your help shafqat __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
