Thanks Julie this worked perfectly. You are a star. shafqat --- On Sat, 12/6/08, Julie L Kanakanui JLKANAKA <[EMAIL PROTECTED]> wrote:
From: Julie L Kanakanui JLKANAKA <[EMAIL PROTECTED]> Subject: Re: SLM Email Problems To: [email protected] Date: Saturday, December 6, 2008, 3:07 PM ** Hello, I think we just resolved a similar (same?) problem in regards to the "from" listing (we are on SLM 7.1) with the help of BMC Tech Support. He had me modify the following 4 Filters: SLM:RuleActionNotifier:ExpandNamesAndNotify_ARTaskYes_WebURLYes SLM:RuleActionNotifier:ExpandNamesAndNotify_ARTaskYes_WebURLNo SLM:RuleActionNotifier:ExpandNamesAndNotify_ARTaskNo_WebURLYes SLM:RuleActionNotifier:ExpandNamesAndNotify_ARTaskNo_WebURLNo For each of these, in the If Action/Notify action, on the Messages tab, I deleted "$SLA_NotificationAlertTo$" from the "From" field and left it blank. This appears to have corrected the problem - now our SLM emails have the normal "from" info in them. Julie Kanakanui Remedy Administrator/Developer Information Technology Services University of North Carolina at Greensboro [EMAIL PROTECTED] Jiri Pospisil <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" <[email protected]> 12/04/2008 04:21 AM Please respond to [email protected] To [email protected] cc Subject Re: SLM Email Problems ** ++++++++++++++++++++++++++++++++++++++++++++++++++++++ Please Read The Disclaimer At The Bottom Of This Email ++++++++++++++++++++++++++++++++++++++++++++++++++++++ Shafqat, We are on exactly same configuration in terms of ARS and SLM (we are running on Windows and MS SQL database). And we experience exactly same behaviour. In our case, however, it is a progress as until recently SLM was sending 4 identical email messages to the Incident assignee instead of just one (two messages looked like coming from the person themselves and two from the Remedy email account). We were advised to disable a list of filters that were missed by the SLM 7.5 installation. After this update we only get a single email (hurrah!), but it appears as coming from the person who receives the notification. As we notify only the incident assignee it is not a big deal for us. Not much help. Just letting you know you are not on your own. Regards Jiri Pospisil IT Services LCH.Clearnet From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Shafqat Ayaz Sent: 04 December 2008 02:10 To: [email protected] Subject: SLM Email Problems ** Hi All Have managed to install, config and go live with the SLM Module <yeah!!> Now one more small problem! I have set Milestones, and Actions, which are basically emails going out at 95% of the SLA time expired notification. All is working fine and as expected EXCEPT The email seems to come from one of the addressees! so for example I have 2 people configured to receive emails as notifications say [EMAIL PROTECTED] and [EMAIL PROTECTED] on top of the email it says it is coming from efg instead of Servicedesk, where all other emails seem to originate from. All other AR System notification have the correct header, except the emails going out of SLM. I have tried to change the names around, and now it says it is coming from abc! Any one have any ideas what could be causing this? ARS 7.01 Solaris Oracle SLM 7.1 Many thanks shafqat ayaz __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ ************************************************************************************************* This email is intended for the named recipient(s) only. Its contents are confidential and may only be retained by the named recipient(s) and may only be copied or disclosed with the consent of LCH.Clearnet Limited. If you are not an intended recipient please delete this e-mail and notify [EMAIL PROTECTED] The contents of this email are subject to contract in all cases, and LCH.Clearnet Limited makes no contractual commitment save where confirmed by hard copy. LCH.Clearnet Limited accepts no liability, including liability for negligence, in respect of any statement in this email. LCH.Clearnet Limited, Registered Office: Aldgate House, 33 Aldgate High Street, London EC3N 1EA. Recognised as a Clearing House under the Financial Services & Markets Act 2000. Reg in England No.25932 Telephone: +44 20 7426 7000 Internet: http://www.lchclearnet.com ************************************************************************************************* __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
