Our ARS environment is completely messed up and I need to revert back to our old configuration so that our staging server can mirror our production server. Right now staging has ARS 7.1 with ITSM 6.3. I need it to be ARS 6.3 with ITSM 6.3. The server is on RedHat Linux.
1. Is there any uninstall required for ARS 7.1 other than removing the files from the server? 2. Do I need to worry about the ITSM installation or will I need to uninstall/reinstall it? 3. Is there anything else I should know before I start?? I am the Remedy admin, NOT the UNIX admin, but since no one has time to do this right now I will be performing the installations myself. Unfortunately none of the UNIX admins or consultants who have done this before wrote anything down so pretty much all I have is the BMC documentation. Any help you could provide would be much appreciated! Thanks! Amy Belile Remedy & OracleAS Portal Engineer School Specialty 3195 Wilson Dr NW Grand Rapids MI 49534 920-882-5630 Phone [email protected] www.schoolspecialty.com Helping educators engage and inspire students of all ages and abilities to learn. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
