I agree with the above posts - I don't think you can run a standard "downgrade" like that. Easiest approach is to remove everything from your staging server, clear out the database, reinstall ARServer 6.3, then import the code/data from your Production server. This would be safer than attempting to tweak things to downgrade it live.
On Dec 16, 12:58 pm, Amy <[email protected]> wrote: > Our ARS environment is completely messed up and I need to revert back > to our old configuration so that our staging server can mirror our > production server. Right now staging has ARS 7.1 with ITSM 6.3. I > need it to be ARS 6.3 with ITSM 6.3. The server is on RedHat Linux. > > 1. Is there any uninstall required for ARS 7.1 other than removing the > files from the server? > 2. Do I need to worry about the ITSM installation or will I need to > uninstall/reinstall it? > 3. Is there anything else I should know before I start?? > > I am the Remedy admin, NOT the UNIX admin, but since no one has time > to do this right now I will be performing the installations myself. > Unfortunately none of the UNIX admins or consultants who have done > this before wrote anything down so pretty much all I have is the BMC > documentation. Any help you could provide would be much appreciated! > > Thanks! > > Amy Belile > Remedy & OracleAS Portal Engineer > School Specialty > 3195 Wilson Dr NW > Grand Rapids MI 49534 > 920-882-5630 Phone > [email protected] > > Helping educators engage and inspire > students of all ages and abilities to learn. > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > Platinum Sponsor:www.rmsportal.comARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
