Hi Amy I don't think there is any uninstall process that will revert your ARS7.1 database to ARS6.3. There are data dictionary differences between the two versions, for example assignee, submitter and last modified fields have changed size. ARS6.3 will not run against the 7.1 database.
Your only option is to restore an earlier version of the database if available. HTH David Sanders Remedy Solution Architect Enterprise Service Suite @ Work ========================== tel +44 1494 468980 mobile +44 7710 377761 email [email protected] web http://www.westoverconsulting.co.uk -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Amy Sent: Tuesday, December 16, 2008 5:58 PM To: [email protected] Subject: Demote ARS 7.1 to ARS 6.3 Our ARS environment is completely messed up and I need to revert back to our old configuration so that our staging server can mirror our production server. Right now staging has ARS 7.1 with ITSM 6.3. I need it to be ARS 6.3 with ITSM 6.3. The server is on RedHat Linux. 1. Is there any uninstall required for ARS 7.1 other than removing the files from the server? 2. Do I need to worry about the ITSM installation or will I need to uninstall/reinstall it? 3. Is there anything else I should know before I start?? I am the Remedy admin, NOT the UNIX admin, but since no one has time to do this right now I will be performing the installations myself. Unfortunately none of the UNIX admins or consultants who have done this before wrote anything down so pretty much all I have is the BMC documentation. Any help you could provide would be much appreciated! Thanks! Amy Belile Remedy & OracleAS Portal Engineer School Specialty 3195 Wilson Dr NW Grand Rapids MI 49534 920-882-5630 Phone [email protected] www.schoolspecialty.com Helping educators engage and inspire students of all ages and abilities to learn. ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
