They are certainly compatible (User 6.3 vs 7.1 Server)...with one annoying exception: your forms and code will ALWAYS cache. That's right...each and every time you open a form using User 6.3 on a 7.1 Server installation of Remedy ARS, it will overwrite the existing arf and arv files. Fun times.
In as large an organization as I am in, it takes time to rollout certain tools. We decided to upgrade the backend while the QA people dicked around with the 7.1 User tool. They still haven't "approved" it for rollout, but we were assured by BMC/Remedy that things would be hunky-dory. Not so much. We have users all over the world, and many are now complaining that the application is so slow as to be unusable. We tested packet traffic using Wireshark and noticed that opening a form in Query mode with a 6.3 User tool on a 6.3 Server meant around 10 packets with a total size of about 1900 bytes. Opening the same form in the same way against a 7.3 Server had 215 packets and about 190,000 bytes. A factor in size of about a 100. We then realized that the 6.3 User tool was forcing a constant recache of the forms/ code. Sigh. Just a heads up to any in a situation like this. If Users are complaining about slow speeds with the arserver 7.1, check which version of the User tool they are using. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
