Sorry about the length of time getting back to you all... Yes, I logged a ticket with BMC. They were able to reproduce the issue (amazing, eh?). So they have opened a bug report. Not sure of the number.
On Jan 13, 5:00 pm, Bryan Waters <[email protected]> wrote: > Have you logged a defect with BMC? If so, can you please share? > > Thanks, > Bryan > > -----Original Message----- > From: Action Request System discussion list(ARSList) > > [mailto:[email protected]] On Behalf Of Elry > Sent: Tuesday, January 13, 2009 7:06 AM > To: [email protected] > Subject: Re: WARNING: don't use 6.3 User tool with 7.1 Server > > Hey ccrashhh.... > > Long time no parler dude....comment ca va... > > I agree - we just started our UAT and TRA - we quickly discovered this > to be an issue. > > Glad to see someone else out there can replicate. > > Have a good one eh... > > On Jan 6, 8:52 am, ccrashh <[email protected]> wrote: > > They are certainly compatible (User 6.3 vs 7.1 Server)...with one > > annoying exception: your forms and code will ALWAYS cache. That's > > right...each and every time you open a form using User 6.3 on a 7.1 > > Server installation of Remedy ARS, it will overwrite the existing arf > > and arv files. Fun times. > > > In as large an organization as I am in, it takes time to rollout > > certain tools. We decided to upgrade the backend while the QA people > > dicked around with the 7.1 User tool. They still haven't "approved" > > it for rollout, but we were assured by BMC/Remedy that things would be > > hunky-dory. Not so much. We have users all over the world, and many > > are now complaining that the application is so slow as to be > > unusable. > > > We tested packet traffic using Wireshark and noticed that opening a > > form in Query mode with a 6.3 User tool on a 6.3 Server meant around > > 10 packets with a total size of about 1900 bytes. Opening the same > > form in the same way against a 7.3 Server had 215 packets and about > > 190,000 bytes. A factor in size of about a 100. We then realized > > that the 6.3 User tool was forcing a constant recache of the forms/ > > code. Sigh. > > > Just a heads up to any in a situation like this. If Users are > > complaining about slow speeds with the arserver 7.1, check which > > version of the User tool they are using. > > ____________________________________________________________________________ > ___ > > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > > Platinum Sponsor:www.rmsportal.comARSlist:"Where the Answers Are" > > ____________________________________________________________________________ > ___ > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
