Have you logged a defect with BMC? If so, can you please share? Thanks, Bryan
-----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Elry Sent: Tuesday, January 13, 2009 7:06 AM To: [email protected] Subject: Re: WARNING: don't use 6.3 User tool with 7.1 Server Hey ccrashhh.... Long time no parler dude....comment ca va... I agree - we just started our UAT and TRA - we quickly discovered this to be an issue. Glad to see someone else out there can replicate. Have a good one eh... On Jan 6, 8:52 am, ccrashh <[email protected]> wrote: > They are certainly compatible (User 6.3 vs 7.1 Server)...with one > annoying exception: your forms and code will ALWAYS cache. That's > right...each and every time you open a form using User 6.3 on a 7.1 > Server installation of Remedy ARS, it will overwrite the existing arf > and arv files. Fun times. > > In as large an organization as I am in, it takes time to rollout > certain tools. We decided to upgrade the backend while the QA people > dicked around with the 7.1 User tool. They still haven't "approved" > it for rollout, but we were assured by BMC/Remedy that things would be > hunky-dory. Not so much. We have users all over the world, and many > are now complaining that the application is so slow as to be > unusable. > > We tested packet traffic using Wireshark and noticed that opening a > form in Query mode with a 6.3 User tool on a 6.3 Server meant around > 10 packets with a total size of about 1900 bytes. Opening the same > form in the same way against a 7.3 Server had 215 packets and about > 190,000 bytes. A factor in size of about a 100. We then realized > that the 6.3 User tool was forcing a constant recache of the forms/ > code. Sigh. > > Just a heads up to any in a situation like this. If Users are > complaining about slow speeds with the arserver 7.1, check which > version of the User tool they are using. > > ____________________________________________________________________________ ___ > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > Platinum Sponsor:www.rmsportal.comARSlist: "Where the Answers Are" ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
