UNCLASSIFIED ARS Server Version/Patch- ARS 6 Help Desk 5 ARS MidTier Version/Patch- 6 OS/Version- Windows Sever 2003 SQL 2000
The ARS server was virtualized about 4 months ago. Help - both the mid-tier and the email engine have stopped responding. ARS, Help Desk and Mid-Tier are all housed on the same server that connects to a remote SQL database. Help Desk appears to be running without error - tickets can be submitted, resolved and are being auto-closed as expected. The AREmail form is being created but is not getting sent. The server has been restarted a couple of times. I even had the team shut down the server then boot. Both the Remedy Email Engine service and IIS say "Started" Both can be stopped/started as if nothing was wrong. The server team swears that no changes have been made - I have searched the server and not found "Modified dates" that would indicate changes. Microsoft patching was last done 16 December. This problem arrived Thursday 8 January. A ticket has been opened with Remedy Support but we have not yet received assistance. Any ideas how to restore use of the Email engine and mid-tier? Sandra Hennigan Apparently, there is nothing that cannot happen today. Mark Twain _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
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