Both the Mid-Tier Applet server (Tomcat, NewAtlanta)?, and the email engine have log files that should tell you if they connected to remedy properly...the services can start and not connect properly...without any outward error.
-----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Hennigan, Sandra H CTR OSD-CIO Sent: Monday, January 12, 2009 11:54 AM To: arslist@ARSLIST.ORG Subject: Mid-Tier and Email Failure (U) UNCLASSIFIED ARS Server Version/Patch- ARS 6 Help Desk 5 ARS MidTier Version/Patch- 6 OS/Version- Windows Sever 2003 SQL 2000 The ARS server was virtualized about 4 months ago. Help - both the mid-tier and the email engine have stopped responding. ARS, Help Desk and Mid-Tier are all housed on the same server that connects to a remote SQL database. Help Desk appears to be running without error - tickets can be submitted, resolved and are being auto-closed as expected. The AREmail form is being created but is not getting sent. The server has been restarted a couple of times. I even had the team shut down the server then boot. Both the Remedy Email Engine service and IIS say "Started" Both can be stopped/started as if nothing was wrong. The server team swears that no changes have been made - I have searched the server and not found "Modified dates" that would indicate changes. Microsoft patching was last done 16 December. This problem arrived Thursday 8 January. A ticket has been opened with Remedy Support but we have not yet received assistance. Any ideas how to restore use of the Email engine and mid-tier? Sandra Hennigan Apparently, there is nothing that cannot happen today. Mark Twain ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
