What operating system are you installing on? There were numerous issues with installing SLM 7.03 on Solaris especially if you were doing it as non-root. Here are just a few things to check... 1.) Make sure the application is licensed. There was a bug with this but unfortunately I don't remember the specifics 2.) Before you re-install go to /var/tmp and delete any/all logs (or rename/move) from the previous install If it still won't re-install contact BMC support. We had to roll back to our pre-SLM database several times when we were trying to install. Strangely we only ever had problems on 2 of our 4 environments - the other two worked the first time. There was no known difference between them.
William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@stratacominc.com 701-306-6157 C 715-592-5185 O ________________________________ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of pintu mallick Sent: Thursday, January 29, 2009 3:47 AM To: arslist@ARSLIST.ORG Subject: How to Re Install SLM ** Hi Friends, I'm having and issue with SLM Module somehow few workflow got deleted. Now I'm getting this error while trying to create new incident The application is not licensed (ARERR 9858) ARERR [8800] The specified container owner name is incorrect : SLM:Measurement I want to do a re - install of SLM module. I did follow the steps as BMC explained on Install Overwrite section but didn't help. Please share your ideas how to uninstall SLM 7.0.3 and install again. ARServer - 7.0.1 Patch 9 ITSM - 7.0.3 - Patch 007 SLM - 7.0.3 Thanks & Regards, Pintu __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
