When I do something like that, I put the whole AR Server under admin lock (Administrator-Only Mode in the Configuration tab) just to be safe. I don't know of any way to lock just one application, and the way ITSM 7 still shares some tables between apps I wouldn't trust that, anyway. I guess you could temporarily remove the application license and give your users an interesting new error message, but I would rather lock the entire system (during my scheduled maintenance period).
Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Chowdhury, Tauf Sent: Monday, February 02, 2009 10:47 AM To: [email protected] Subject: ITSM 7.0.3 - Lockout users from specific application ** Hi everyone, Are there any best practices and/or methods on locking users (except admin) out of an application in ITSM? For example, if was doing a major update to just Change Management and wanted to lock out users from making any modifications or submitting new requests, is there a way to achieve that? (other than removing every single user's permissions from the app and then adding back in). Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Informatics-Infrastructure Office: 631.858.7765 Mobile:646.483.2779 ________________________________ This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
