Thanks for the feedback!
Tauf Chowdhury Analyst, Service Management Office: 631.858.7765 Mobile:646.483.2779 From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Jiri Pospisil Sent: Monday, February 02, 2009 12:27 PM To: [email protected] Subject: Re: ITSM 7.0.3 - Lockout users from specific application ** ++++++++++++++++++++++++++++++++++++++++++++++++++++++ Please Read The Disclaimer At The Bottom Of This Email ++++++++++++++++++++++++++++++++++++++++++++++++++++++ Hi, if it is a deployable application (which ITSM apps are) you should be able to change its state to Maintenance, which should make it unavailable to all users other than administrator. But I personally would agree with Christopher, if making admin changes take the whole server to admin only mode. Jiri Pospisil From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of strauss Sent: 02 February 2009 16:52 To: [email protected] Subject: Re: ITSM 7.0.3 - Lockout users from specific application ** When I do something like that, I put the whole AR Server under admin lock (Administrator-Only Mode in the Configuration tab) just to be safe. I don't know of any way to lock just one application, and the way ITSM 7 still shares some tables between apps I wouldn't trust that, anyway. I guess you could temporarily remove the application license and give your users an interesting new error message, but I would rather lock the entire system (during my scheduled maintenance period). Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Chowdhury, Tauf Sent: Monday, February 02, 2009 10:47 AM To: [email protected] Subject: ITSM 7.0.3 - Lockout users from specific application ** Hi everyone, Are there any best practices and/or methods on locking users (except admin) out of an application in ITSM? For example, if was doing a major update to just Change Management and wanted to lock out users from making any modifications or submitting new requests, is there a way to achieve that? (other than removing every single user's permissions from the app and then adding back in). Tauf Chowdhury | Forest Laboratories, Inc. 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