Although you are using AD for authenication Remedy still validates the user name and is case sensitive. Review the logins and determine why the first letter was capitalized on import. You may need to?create a filter to set all characters to lowercase on the User form.
-----Original Message----- From: vinitPatil <[email protected]> To: [email protected] Sent: Sat, 7 Feb 2009 6:18 am Subject: Login ID issues Hello Listers, We've imported the people records from AD to People form and we are using Cross Reference Blank Password for external authentication. Now here we are facing a problem of case-sensitivity. CTM:People form stores login ids as e.g. "Remedy". When we use the exact id to log in then it works fine. But when we use it as "remedy" then it denies the access. All the end users follow the same practice and they are unable to create request. Does anyone know how to solve this problem? Thanks & Regards, Vinit ----- Thanks & Regards, Vinit -- View this message in context: http://www.nabble.com/Login-ID-issues-tp21887271p21887271.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
