Please, check whether the records are created in user form. Regards, Rohini Prasher ________________________________ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Roger Justice Sent: Saturday, February 07, 2009 7:03 PM To: [email protected] Subject: Re: Login ID issues
** Although you are using AD for authenication Remedy still validates the user name and is case sensitive. Review the logins and determine why the first letter was capitalized on import. You may need to create a filter to set all characters to lowercase on the User form. -----Original Message----- From: vinitPatil <[email protected]> To: [email protected] Sent: Sat, 7 Feb 2009 6:18 am Subject: Login ID issues Hello Listers, We've imported the people records from AD to People form and we are using Cross Reference Blank Password for external authentication. Now here we are facing a problem of case-sensitivity. CTM:People form stores login ids as e.g. "Remedy". When we use the exact id to log in then it works fine. But when we use it as "remedy" then it denies the access. All the end users follow the same practice and they are unable to create request. Does anyone know how to solve this problem? Thanks & Regards, Vinit ----- Thanks & Regards, Vinit -- View this message in context: http://www.nabble.com/Login-ID-issues-tp21887271p21887271.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org<http://www.arslist.org/> Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" ________________________________ Carnations mean admiration, Tulips mean love - what do Roses mean? Find out now!<http://shopping.aol.com/articles/2009/02/02/flowers-by-meanings/?ncid=AOLCOMMshopdrspwebf0001> __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ DISCLAIMER: ----------------------------------------------------------------------------------------------------------------------- The contents of this e-mail and any attachment(s) are confidential and intended for the named recipient(s) only. It shall not attach any liability on the originator or HCL or its affiliates. Any views or opinions presented in this email are solely those of the author and may not necessarily reflect the opinions of HCL or its affiliates. Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of this message without the prior written consent of the author of this e-mail is strictly prohibited. If you have received this email in error please delete it and notify the sender immediately. Before opening any mail and attachments please check them for viruses and defect. ----------------------------------------------------------------------------------------------------------------------- _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
