Hi Rabi. I am running this now. Over 8 minutes have passed. I will post again once it completes...... if it completes.
James On Feb 9, 2:04 pm, Rabi Tripathi <ars_l...@yahoo.com> wrote: > Hi all, > I have complaints of slow or never-ending reporting in ITSM 7. After a lot of > looking around, I am wondering if the inherent design of the reports is a big > factor. Such as a Join done in the report (with a subreport), ODBC overhead > etc. > > Can somebody run this report for me and tell me how long it takes. If you can > use Remedy User instead of a browser and do this on a powerful box (may I > suggest production?) that would be nice-- > > Incident Management Console->Reports > > On "ReportSelection" popup choose this "Report Name": > Incident->Incident Information->All Incidents->Incicent Details By Date Range > > For "Start Date" and "End Date" select dates that would give you at least 500 > Incidents in your environment. Closer to 1000 would be nice. > > Choose "Destination" = "Screen" > > Click "Run Report" and start your "Stop Watch" > > On the prompt asking for titles, just click "Ok" > > Let me know: > (1) how long until the report completes...meaning ReportViewer pop-up has > finished loading all data (hint where it shows page info like this "1/6+", > presence of "+" means its still loading more. > > (2) how many Incidents did you catch > > (3) does your report have "work info" included for incidents? > > (4) Quick detail of your environment. The network path between your PC and > the server, how "strong" is the AR Server/Database > > Ok, it's quite some work...but may I plead that I would do this for you? :) > > If you want to be really nice to me, if you could do the same report such > that your date criteria catches no Incidents at all, how much time till the > Report windows shows up and completes loading with no info on the report? > > Thank you in advance. > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
