Thanks Mike, I am told this masking of email addresses should only be done for certain notifications and not all. I mean not all notifications (new, assigned, resolved and closed etc) for all tyes of tickets should have their address masked... say only one type of incidents but not all. Anyway, I will take a look at the email configuration and see if this can be acheived and let you know. Many thanks
--- En date de : Ven 20.2.09, Mike Worts <[email protected]> a écrit : De: Mike Worts <[email protected]> Objet: Re: Masking the email address sent from Remedy À: [email protected] Date: Vendredi 20 Février 2009, 11h49 ** Hi Frex, You can always change the 'Display Name' and 'Reply To Address' which will "mask" the email address that Remedy has sent from. This can be changed in the 'Email Mailbox Configuration' form or from a Notify Filter via workflow. Hope this helps, Regards, Mike. From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Frex Popo Sent: 20 February 2009 10:07 To: [email protected] Subject: Masking the email address sent from Remedy ** Dear all, I have been asked, if posible, to mask the email address sent in the remedy notifications. If you have say [email protected] sent in your notifications, to change to something else when it reaches the users inbox. I know this does not make sense, since the exhange server needs to know the real address to be able to deliver the notification. However is there anyway you could do something similar on the echange server side? The other solution is to create a new email account in remedy but I am trying to avoid this since it will involved changes to the workflow etc... Sorry if this is not a remedy question .-) Regards frex __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ This email, its content and any files transmitted with it are for the personal attention of the addressee only, any other usage or access is unauthorised. It may contain information which could be confidential or privileged. If you are not the intended addressee you may not copy, disclose, circulate or use it. If you have received this email in error, please destroy it and notify the sender by email. Any representations or commitments expressed in this email are subject to contract. Although we use reasonable endeavours to virus scan all sent emails, it is the responsibility of the recipient to ensure that they are virus free and we advise you to carry out your own virus check before opening any attachments. We cannot accept liability for any damage sustained as a result of software viruses. We reserve the right to monitor email communications through our networks. Arqiva Limited. Registered office: Crawley Court, Winchester, Hampshire SO21 2QA United Kingdom Registered in England and Wales number 2487597 __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
