Hello Fellow Listers,
I am attempting to find some way to read the REMEDY.ARDBC.SERVER.ADMINISTRATION table Server Info Form via an escalation. What we are attempting to do is to set an escalation to run only when it is on Server A but not when it is on Server B. The reason this is important is we have an escalation that turn on API and SQL logging at set time and a second escalation that turns the logs back off after several hours. This is needed to capture information after hours when the users are not on the system. We can turn on and off these logs for the System Administration: Server Information form all the time without issue. Here is our problem. Our DBAs take a Oracle Cold Backup of the server once a month and then place that on our testing servers to allow our testing team the ability to test with the most up-to-date data possible. However, the issue is when the DBAs do that the active escalations that turns on and off these log files are now running on the testing servers, which is what we do not want to happen. So what we have to do is to manually disable them on those testing servers every time or our log space gets filled up very quickly (which is not monitored by our on call members, unlike Production which is). So we have tossed around the idea of creating a control form to hold the Server Name but really don't want to go there if there is an easier way. We tried to use the Server field off of the AR System Administration: Server Information form in the Run If for the escalation like $SERVER$ = "Server A" but that did not work either. Seems like that field only displays the server name but does not retain it. So any ideas on how I can determine in an escalation which server it is running on so it will only run on Server A and not Server B, C, etc.? We have the following configuration. AR System 7.1 Oracle 10.2 64-bit SunOS 5.9 Christopher Pruitt Consultant Specialist EDS, an HP Company mailto: [email protected] We deliver on our commitments so you can deliver on yours. Confidentiality Notice: This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake. From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of strauss Sent: Wednesday, March 11, 2009 9:21 AM To: [email protected] Subject: Re: Notifications to non incident user ** Our campus-wide outage notifications are sent to a listserv (custom filter, although control over the outage flag is incorporated in AL-triggered dialog boxes for critical incidents), and all subscribers to that listserv get the notification. The listserv is not public, but it is also not limited to ITSM support staff. See docs at http://arsweb4.ars.unt.edu/helpdesk/creating_system_outages.htm ... there are screen shots of the notification dialogs about ¾ of the way through it. This is a customization implemented years ago on our Help Desk 5.5 application that was ported to ITSM 7 before we migrated. The only trick is that the AREmail account has to be subscribed to the listserv as an authorized sender. If you are only dealing with one recipient, or even a few, then the filter can notify only them instead of an entire listserv; the more intrusive customization is to add the confirmation dialog in the user interface. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Steven Iocco Sent: Wednesday, March 11, 2009 8:03 AM To: [email protected] Subject: Notifications to non incident user ** Hello folks. Can anyone think of a way in ITSM 7 to configure a notification to a user in the tool when an incident is created as Critical or High? I know I can do this via a filter but is there a way to configure this using a "User" event notification? I should mention that this person who wants to receive the email is not the requestor, assignee/group or owner/group. they are not related to the incident in any way. Thanks Steve __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
