Which server does e-mail or flashboards processing (not regular flashboards processing - that is, displaying flashboards - that happens in the mid-tier, but the processing that the flashboards server does) is determined by a server's server group ranking. If you've got things behind a load balancer and you have your e-mail engine getting to your AR servers through the load balancer, there's no guarantee that any of the e-mail engines will be hitting the AR server that is supposed to be processing e-mails, so e-mail processing may or may not work depending on which server your e-mail engine hits - in essence, you've just potentially broken the capability that a server group gives you for moving operations to another server if one of them goes down, etc. In addition, what if more than one e-mail engine hits the same server?
However, if you have the e-mail engine running on all servers in the group, and they point to the server they're running on, whenever that server is supposed to do e-mail processing, you know that that e-mail engine will process e-mails, and the other ones won't. That way, you can leave them all running and get true automatic failover when you take down one of your servers. Does that make sense? Lyle -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Richard Copits Sent: Thursday, March 19, 2009 11:07 AM To: [email protected] Subject: Re: Installing Secondary Server in Server Group Just out of curiosity, why wouldn't you want them to be identical? If you set the sticky bit on the Load balancer, your connection will persist on the selected server won't it? What if you land on the Server that doesn't have flashboards? -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Lyle Taylor Sent: Thursday, March 19, 2009 1:04 PM To: [email protected] Subject: Re: Installing Secondary Server in Server Group I'm not sure about the documentation, but I will share one thing that I learned. While all of the servers will have a common alias that outside clients will use to connect to the server group (hopefully), you don't want the flashboards and e-mail services hitting the alias. When you install those, you should point them to the specific AR server that you want them working with. So, for example, if your server group alias is Remedy, and it is comprised of the servers ServerA and ServerB, the e-mail engine installed on ServerA should be configured to point to ServerA and not Remedy. Same for flashboards. Lyle -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of bruce sisk Sent: Thursday, March 19, 2009 9:42 AM To: [email protected] Subject: Installing Secondary Server in Server Group Good morning, I am beginning to set up the second server that will then be configured in a server group. The primary server is up and running as follows: Windows 2003 Server Oracle 10 DB (remote) ARS 7.1 P6 - including email, approval, assignment, flashboards CMDB 2.1 P4 AIE 7.1 P4 ITSM 7.0.3 P7 SLM 7.1 P1 I have successfully installed ARS 7.1 P6 (server only) on the secondary server using the shared DB option. This is working as well. My next steps are the various other components: email, approval, etc. Sadly, I have found very little in the way of instructions on this. Some components have more than others...very inconsistent. My question is...does BMC or somebody have a comprehensive white paper or instruction set that addresses installation of the other components like email. Thanks, Bruce Sisk BFS Enterprises ________________________________________ PeoplePC Online A better way to Internet http://www.peoplepc.com _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message.
