I'd have to agree....if you don't have two identical setups front-ended by a load Balancer then you won't have a true complete failover if one fails. A well designed System should provide total transparency to users in case of the failure of one.... I would like to see BMC come out with a more complete white paper or documentation On what has to be done in detail though....
-----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Ramey, Anne Sent: Thursday, March 19, 2009 1:58 PM To: [email protected] Subject: Re: Installing Secondary Server in Server Group Actually, that could cause problems if one server goes down. The other won't be able to correctly pick up the work for those items where you've specifically set up the down server. We use the server group/load balancer name for email and flashboards as well as web services, etc. and it all works fine. Anne Ramey *********************************** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Lyle Taylor Sent: Thursday, March 19, 2009 1:04 PM To: [email protected] Subject: Re: Installing Secondary Server in Server Group I'm not sure about the documentation, but I will share one thing that I learned. While all of the servers will have a common alias that outside clients will use to connect to the server group (hopefully), you don't want the flashboards and e-mail services hitting the alias. When you install those, you should point them to the specific AR server that you want them working with. So, for example, if your server group alias is Remedy, and it is comprised of the servers ServerA and ServerB, the e-mail engine installed on ServerA should be configured to point to ServerA and not Remedy. Same for flashboards. Lyle -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of bruce sisk Sent: Thursday, March 19, 2009 9:42 AM To: [email protected] Subject: Installing Secondary Server in Server Group Good morning, I am beginning to set up the second server that will then be configured in a server group. The primary server is up and running as follows: Windows 2003 Server Oracle 10 DB (remote) ARS 7.1 P6 - including email, approval, assignment, flashboards CMDB 2.1 P4 AIE 7.1 P4 ITSM 7.0.3 P7 SLM 7.1 P1 I have successfully installed ARS 7.1 P6 (server only) on the secondary server using the shared DB option. This is working as well. My next steps are the various other components: email, approval, etc. Sadly, I have found very little in the way of instructions on this. Some components have more than others...very inconsistent. My question is...does BMC or somebody have a comprehensive white paper or instruction set that addresses installation of the other components like email. Thanks, Bruce Sisk BFS Enterprises ________________________________________ PeoplePC Online A better way to Internet http://www.peoplepc.com _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message.
